Krueger Law

I received a reference call inquiring about you guys yesterday...I told them you guys are my savior, I told her that I don’t even have to pick up the phone and you guys can help me straight through the server and I love it. I love you guys. I forgot who it was that I talked to..but it’s a lady inquiring, I think she is seriously thinking about using Next Level Cafe. I told her she should too.

Sia Krueger

Tomsche, Sonnesyn and Tomsche (Law Firm)

I gotta say, I just adore working with you guys. With all of the {stuff} that goes on at work, it's nice not having to worry about getting tech help in a timely way.

Kathy Ackerman

Random Commment from a Customer, via email

I love you more than chocolate…

From a new customer, after checking our references...

I spoke to Dori Brousseau at Haworth & Company, David Bolt at Soucie & Bolt, and Mark Silverberg at Quality Metals, Inc. They could start a Next Level Café fan club. You guys are definitely doing something right. It’s nice to hear. I asked them all 10 questions. One question was “is there something you wish they would do a little bit better?” No one could think of anything. It sounds like you guys are not only competent and helpful, but you are actually nice too.

From another new customer, after checking our references...

I just wanted to let you know that I've talked to quite a few people on the list you gave me. WOW. I have nothing but positive feedback to bring to my meeting with Gary and Eric tomorrow, and I must say that you work with some extremely kind customers! Many of them didn't want to stop talking about how great Next Level Cafe is and were only at a loss for words when I begged for ANYTHING negative that they could share with me. Seriously, share this with your team -- I think you owe them pizza or something?! Some highlights that I heard:

"Overwhelmingly positive experience"

"Helpdesk is very helpful, very concerned about satisfaction"

"Good people to work with – fun, energetic"

"Nice and comfortable relationship"

"Highly recommended; will work with you if you have any issues"

BHI/Wand Corporation

Just a heads up that {an NLC Employee} went above and beyond yesterday in getting this done for my team. He stayed late and worked it through very diligently. He deserves a pat on the back.
Thanks!
- Dave

CPC

I just wanted to relay that {NLC Employee}'s assistance in all matters helps us get through each and every day! I don't know how he does it, but he is absolutely INCREDIBLE!!! I can't believe the quickness and aptitude he applies to all issues presented to him. DON'T LET THIS GUY GO!!! In fact, HE NEEDS A RAISE!!!!
Thanks, Tim!
Your loyal user,
Rob Barrett.

Denarius Family Wealth Partners

Dave, I'm very pleased you asked for a reference regarding Next Level Café, and especially pleased that Rich gave you my name.

I would say we've been working with Next Level Café for about 4 years, maybe longer - you know how time flies. At any rate, for the entire time we've been their client, I've been VERY happy with the services we've received. Of course we receive numerous inquiries from other companies wanting to service our network and computers, but I'm not even slightly interested in exploring another IT company.

One of the BEST parts of working with Next Level Café is the available knowledge base they have on staff. Meaning, with our previous technical support person, our support was limited to his knowledge. All of the techs at NLC talk to each other, pick each other's brains, and find solutions. I am constantly running challenges (opportunities?) by them, and I have not been disappointed. For example, we use dual monitors at our office, but one of our business advisors wanted a third monitor set up, facing the client, mirroring everything displayed on one of her monitors (so clients would be able to see what she was looking at without having to come around the desk).

I had no idea if it was even possible, but after I e-mailed the help desk, I had an excellent solution in a very short amount of time. I also recently wanted to test some new hardware. I had it shipped to NLC, and they tried it out for me - and came back with simple directions and a positive solution to what I'd hoped to accomplish. Of course, these guys love that - they like playing with new toys and seeing how it works. Also, when we've needed to order any new hardware, NLC is always available to make recommendations; and upon our approval, place the order. Then they're promptly out on site to install and make sure everything is in working order.

Another HUGE plus of working with NLC is the on-site and remote support we receive. Everything is in best working order because of the attention they pay to our server and workstations.

The accounting software we use in proprietary. The techs have always jumped right in to help solve problems, and spend time on the phone with the software vendor in order to correct the problem(s). For a while we were running an ancient DOS program, and NLC kept it running for us until we could find a suitable replacement.

NLC also uses a tracker which follows progress on any problem. I know - and all the techs know - exactly what the status is of a problem. They will leave a ticket open for a few days after a problem is solved, in order to follow up with me to be sure the problem has not reappeared, and it has been fixed according to my expectations.

I know you asked what they do best...and what they do worst. Obviously, I can give you several "bests". Fortunately, I'm not able to tell you what the do worst, because I just haven't run into any situation that wasn't handled promptly and professionally.

This is probably a much longer response than you expected - and I could just go on and on. Finding Next Level Café as our IT support vendor was one of the best moves we could have made. They have knowledgeable, friendly techs, who genuinely want to help you - and they never speak "computer language" to you. If you want my opinion, sign up right away! I'm awfully glad I quit banging my head against the wall with computer problems, and that we have the responsive support we require!

Dori Brousseau
Office Manager
Haworth & Company, Ltd.