Our underlying purpose has been the same since the day we were founded in 2002:

• to provide the best available technology services to small and mid-sized organizations,
  
• to deliver our services through a service model that motivates the right decision-making process (instead of one that encourages short-cuts, upselling or other band-aid or self-serving solutions), so our customers will continue to choose Next Level Cafe, each and every month, for their ongoing technology needs
• to create a great place to work and to encourage our team members to create positive change within our workplace and within the customers they serve
• to give back to the community whenever possible
  

Providing the Best Available Technology Services to our Customers

• 24x7 Help Desk support
• Email-based support - just send an email to the help desk...just like picking up the phone
  
• Website-based support - just fill out a service request online if you want
• Remote/Phone Support (ability to connect to your machine and help you instantaneously, as long as you are connected to the internet)
• Preventative Maintenance Services (to look for, and resolve, symptoms - before they become problems)
• Procurement Assistance - We'll help you find the right hardware/software, solicit quotes and facilitate the purchase, delivery, set up, configuration and installation for you - as part of our service plan!
• Onsite Support - that's RIGHT - if you need someone onsite to plug something in or even help you with a mail merge, pivottable or data import, we'll drive to your office, walk up the stairs and stand beside you - at no extra charge!

Our primary service consists of a month-to-month computer support model that encourages us to create and manage a stable, secure and ever-improving network environment for our customers.  To do that, we blend a healthy dose of proactive/preventative maintenance, with a 24x7 help desk offering and available upon request/need onsite support -- and we provide ALL those services for one monthly fee.

No "buy 10 hours get 1 free" deals.

No "that'll be extra" for your server upgrades.

No "sorry, we don't actually DO the things we suggest".

We provide an all-inclusive computer support service to the companies who NEED their technology to work - and who appreciate having the right resources available via phone, email, web AND face-to-face, whenever they need them.

Since everything is included in one price, we are heavily motivated to use our time wisely when we support your environment.  As such, we'll often make recommendations to IMPROVE your technology.  We'll point you in the direction of SECURE solutions and STABLE technologies so you can stop worrying about the computers...and get back to running your business.  That's when you're making the most money -- and, quite honestly, that's when we are too!

Oh, yeah, and when compared to an hourly "computer guy" or even a full-time employee, we're more affordable!

Creating a Great Place to Work / Creating Positive Change

When starting Next Level Cafe, we wanted to create a work environment that is FUN to work at.  Simply stated, we wanted to create a place that WE wanted to work.

What kind of place is that?  What kind of place would YOU want to work at?

How about the kind of place that EMPOWERS their employees!  A place where work/life balance is actually in balance.  A place where you can take a break, sit out on the employee patio, play a game of pool or roll a game of arcade bowling!  How about listen to some music on the employee-managed MP3 server (created, at an employee's suggestion to cut down on excessive streaming audio that was cannibalizing network bandwidth)?  Or maybe log into the company GAMING SERVER - also, an employee-sponsored idea.

Maybe you need a place to vent?  We have an employee-only forum and a company-sponsored mentor (yes, an actual person, sitting in their office, who is paid to be available to YOU, our employees).

Yeah, everybody says they put their employees first, right?  Wrong!  Only 1 company was awarded the 2006 Minnesota Psychology Association's Psychologically Healthy Workplace Award...that was us.

On only 1 company has EVER been nominated (and received) a Best Practices Award for Employee Involvement from the American Psychology Association (2007).

And only 1 company can say they were a finalist to the Upsize Magazine's People and Workplace Award THREE YEARS in a ROW!

A lot of companies SAY they are employee-centric...very few actually deliver on that promise.  Don't believe me?  Call and ask any of our employees - they're the ones with all the good ideas anyway!